Terms and Conditions

These terms and conditions apply to users of the Lovini website at www.lovini.com (the “Website”). Lovini and the Website are owned by Lovini Holding Company Limited (“Lovini”, “we”, “us”, “our”). Your use of the Website is governed by these terms and conditions of use (“Terms of Use”). Please read these Terms of Use carefully before using the Website. By using the Website or any part of it, you agree that you have read these Terms of Use and that you accept and agree to be bound by them.

1 GENERAL

1.1 In these Terms of Use the following definitions shall apply:

a “Intellectual Property Rights” means any and all intellectual and industrial property rights now in force or that come into force in the future in any part of the world whether or not registered or registerable and includes all applications and rights to apply for registration (and renewals and extensions of any registration) of such rights as well as all rights of action and remedies in relation to past infringements including rights in or in connection with:

(a) confidential information, business or trade secrets, know-how;

(b) inventions, patents (including supplementary protection certificates);

(c) copyright (including the rights to secure copyright renewals and extensions of copyright, copyright not yet in existence but that comes into existence in the future and all other rights of a like nature by law in force in any part of the world);

(d) trademarks, service marks, business or trade names;

(e) design rights, topography rights;

(f) database rights, together with all other rights of a similar or corresponding character or nature.

b “Legal Notice and Disclaimer” means the legal notice and disclaimer applicable to the Website as extracted below.

c “Privacy Policy” means our policy regarding personal data collected in connection with this Website and the privacy of customers and visitors to this Website, located at www.lovini.com/privacy-policy

1.2 The Legal Notice and Disclaimer and the Privacy Policy are incorporated into these Terms of Use and these documents, along with these Terms of Use, shall prevail over any other document including any of our store policies purporting to have a contractual effect.

1.3 You agree to provide complete and updated information for registration on this Website.

1.4 You agree not to use the Website for any purpose or in any matter that is unlawful or infringes any third party Intellectual Property Rights.

2 VARIATION OF TERMS OF USE

2.1 We reserve the right to amend these Terms of Use from time to time in our sole discretion. Customers and visitors are reminded to review the Terms of Use regularly to ensure that they are familiar with the most recent version. By accessing and using this Website you agree to be bound by the most recent version of these Terms of Use.

3 PREVAILING LANGUAGE

3.1 In the event of any discrepancy between the English and Chinese versions of the Terms of Use, the English version shall prevail.

4 APPLICABLE LAW

4.1 These Terms of Use shall be governed by the laws of the Hong Kong Special Administrative Region and you and Lovini agree to submit to the exclusive jurisdiction of the Hong Kong courts for determining any disputes arising for or about these Terms of Use.

5 PERSONALLY INFORMATION & PRIVACY

5.1 We respect the privacy rights of visitors to the Website. Except where specifically stated, all personal information collected by us shall be handled strictly in accordance with our Privacy Policy located at: www.lovini.com/privacy-policy

5.2 At times, you may be required to provide us with personal information. Refusal to provide such information may mean that you are unable to access certain parts of this Website, or may render us unable to handle any applications or requests you may make and/or provide you with any products or services. If you are under the age of 18, consent from your parent or guardian is required before you provide us with any personal information.

5.3 You may request a copy of your personal information held by us, and request any corrections to your personal information by writing to Lovini.

5.4 We reserve the right to charge a reasonable fee for such data access requests.

6 MEMBERSHIP APPLICATION

6.1 In order to be registered as a Member of Lovini, applicants must fill in an online application form on Lovini website.

6.2 Applicants must be 18 years or above.

6.3 You warrant and represent that the information provided in the application form is true, accurate and complete.

6.4 You agree to notify us immediately upon change of any of your details submitted to us in the application form. To the extent permitted by law, we shall not be liable for any claim, demand, liability or action resulting from your omission, neglect and/or failure to supply us with your updated information and the accuracy and completeness of those data.

6.5 The information you provide us when you register as a Member, will help us to provide you with carefully selected offers that may be of interest and value to you. For details of the way that we may use your personal data (“Personal Data”), please refer to our Privacy Policy at Lovini Website.

6.6 We have the absolute discretion to refuse and/or revoke registration of any applicant or Member, and to terminate and/or cancel the registration of any Members membership for any reason whatsoever.

7 LOVEPOINT (REWARDS) 

7.1 Lovepoint (Rewards) is rewarded upon successful purchase of products and/or services at Lovini website. The merchandise with Lovepoint (Rewards) will be clearly indicated with the rate of rebate. Net payment shall mean the amount after deduction of, where applicable, Lovepoint (Rewards) and any other promotional offer or rebate given by Lovini.

7.2 Lovepoint (rewards) is only applicable for any purchase of products and/or services at our website.

7.3 Unless otherwise specified, Lovepoint (Rewards) is valid for one (1) year.

7.4 Lovepoint (Rewards) is neither transferable nor redeemable for cash.

7.5 Lovepoint (Rewards) is not applicable for the payment of delivery charge.

7.6 Lovepoint (Rewards) accumulated will be cancelled when your user account is terminated. 

7.7 Regular Customer: 50 Lovepoints (Rewards) = HK$1

VIP Customer: 40 Lovepoints (Rewards) = HK$1

8 THE USE OF PROMOTION CODES, COUPON CODES AND COUPONS 

8.1 Promotion codes, coupon codes and coupons offered by us shall only be applicable for one-off purchase at our site subject to specified terms and conditions.

8.2 Promotion codes, coupon codes and coupons are neither refundable nor redeemable for cash. Any unused amount will be forfeited.

8.3 If your order is cancelled for whatever reason, any promotion codes, coupon codes or coupons used in that order shall be forfeited without any refund or compensation.

8.4 We reserve the right to terminate or vary the above offers from time to time without providing any prior notification. In the event of any dispute, our decision shall be final and conclusive.

9 DELIVERY

9.1 To be eligible for Free Shipping, orders must contain at least HK$500 in eligible products or unless specifically specified as per product after all applicable discounts have been applied to the order (excluding taxes and other fees). Shipping cost for orders containing less than HK$500 of eligible products or unless specifically specified as per product are charged by local courier.

9.2 We reserve the right to change or discontinue Free or Flat Rate Shipping at any time.

9.3 Your order will be dispatched within 2-7 working days after your order is accepted. Should you not receive your order within 14 business days please contact our customer service hotline at 852-3619-9611 or email to info@lovini.com for order tracking or other delivery issues.

Legal Notice & Disclaimer

A. INTELLECTUAL PROPERTY RIGHTS

A.1 This Website and any information available on it including, but not limited to, text, graphics, icons, images, software, source code and trademarks, are protected by copyright, design, trade mark and other Intellectual Property Rights owned or controlled by us and/or our licensors. You may not copy, reproduce, republish, upload, download, post, transmit, store in retrieval system, modify, alter or display in public or distribute in any way the contents or any part of this Website for any purpose without our prior written permission except that you may download materials displayed on the site for non-commercial, home personal use only as long as you keep all copyright, trademark and other proprietary notices intact.

A.2 All right, title and interest in the Intellectual Property Rights in this Website shall at all times remain the property of us and/or our licensors. Customers and visitors are not authorized to use the same unless you have obtained express written permission from us and/or our licensors, as the case may be.

B WARRANTIES

B.1 The information provided on this Website is for reference only. To the extent permitted by law, we disclaim all implied and/or express warranties and make no representation as to the accuracy, suitability, applicability or completeness of any information on this Website. We assume no liability for any loss or damage arising from the use or reliance of the information on this Website or for anything posted on or linked to the Website, including without limitation any mistake, error, omission, infringement, defamation, falsehood or other material or omission that might offend or otherwise give rise to any claim or complaint.

B.2 We disclaim any endorsement or recommendation of any person, organization, name, product or service referred to in the Website. We further disclaim all liability in relation to information or materials posted by advertisers or sponsors on this Website.

B.3 We make no warranties or representations in respect of your ability to access the Website and do not warrant that the functions of the Website shall be uninterrupted or error or defect-free.

B.4 None of our agents or representatives are authorized to make any warranties, representations or statements regarding any information on this Website and we shall not in any way be bound by any such unauthorized warranties, representations or statements.

C LIMITATION OF LIABILITY

By accessing and using this site you acknowledge and accept that the use of the Website is at your own risk. We shall not be liable for any direct, indirect, incidental, consequential or punitive damage or for damages for loss of profit or revenue arising out of any use of, access to, or inability to use or access the Website. Without limiting the foregoing:

THIS WEBSITE AND ALL INFORMATION AND MATERIALS CONTAINED ON IT ARE PROVIDED “AS IS” WITHOUT ANY WARRANTY OF ANY KIND EITHER EXPRESS OR IMPLIED INCLUDING BUT NOT LIMITED TO ANY IMPLIED WARRANTIES OR IMPLIED TERMS AS TO TITLE, QUALITY, MERCHANTABILITY, FITNESS FOR PURPOSE, PRIVACY OR NON-INFRINGEMENT.

WE HAVE NO LIABILITY OR RESPONSIBILITY FOR ANY ERRORS OR OMISSIONS IN THE CONTENTS OF THE WEBSITE.

C.1 WE ASSUME NO RESPONSIBILITY AND SHALL NOT BE LIABLE (TO THE EXTENT PERMITTED BY LAW) FOR ANY DAMAGE OR INJURY ARISING OUT OF ANY USE OF OR ACCESS TO THE WEBSITE, OR ANY FAILURE OF PERFORMANCE, ERROR, OMISSION, INTERRUPTION, DELETION, DEFECT, DELAY IN OPERATION OR TRANSMISSION, COMPUTER VIRUS, COMMUNICATION LINE FAILURE, INTERCEPTION OF ONLINE COMMUNICATION, SOFTWARE OR HARDWARE PROBLEMS (INCLUDING WITHOUT LIMITATION LOSS OF DATA OR COMPATIBILITY PROBLEMS), THEFT, DESTRUCTION OR ALTERATION OF THE WEBSITE, WHETHER FOR BREACH OF CONTRACT, TORTIOUS BEHAVIOUR, NEGLIGENCE OR, UNDER ANY OTHER CAUSE OF ACTION RESULTING DIRECTLY OR INDIRECTLY FROM ANY ACCESS OR USE OF THE WEBSITE, OR ANY UPLOADING, DOWNLOADING OR PUBLICATION OF DATA, TEXT, IMAGES OR OTHER MATERIAL OR INFORMATION TO OR FROM THE WEBSITE.

D LINKS

D.1 This Website may contain links to other sites and pages which are operated by third parties. We have no control over the content of the linked websites or how the operators of those websites deal with your Personal Data. You should review the terms and conditions for those third-party websites and we disclaim all responsibility and liability for any loss or damage that may be suffered by you in connection with the linked websites.

E TERRITORY

The materials on this Website are directed solely at persons accessing the Website from the Special Administrative Region of Hong Kong. We make no representation that any product or service referred to on this Website is available, or appropriate for use for any other location.

F CHANGES

We reserve the right, but undertake no duty, to review edit or otherwise change this Website and any information contained on this Website at our sole discretion and without notice.

G GENERAL

G.1 If any provision of these Terms of Use is found to be invalid or unenforceable by a court of law, such invalidity and unenforceability shall not affect the remainder of the Terms of Use which shall continue in full force and effect.

G.2 If we do not act in relation to a breach of these Terms of Use by you, this does not waive our right to take action in respect of a similar breach of the Terms of Use by you in the future.G.3 Notwithstanding the Contracts (Rights of Third Parties) Ordinance and/or any comparable law in any jurisdiction, the Terms and Conditions is personal to and is made solely for the benefit of Lovini and you and shall not create or give any rights to or purport to confer any benefits on any third parties whatsoever. The application of the Contracts (Rights of Third Parties) Ordinance and/or any comparable law in any jurisdiction giving to or conferring on third parties the right to enforce any Terms and Conditions is expressly excluded and no Terms and Conditions are or are intended to be, enforceable by any person not being a party to it. Notwithstanding the foregoing in this paragraph, third party rights under the Terms and Conditions shall be enforceable by Lovini Holding Company Limited and/or an entity which, as at the time of enforcement, is a direct or indirect wholly-owned subsidiary of Lovini Holding Company Limited in accordance with the Contracts (Rights of Third Parties) Ordinance and/or any comparable law in any jurisdiction. The rights of the parties to terminate, rescind, or agree any amendment, waiver, variation or settlement under or relating to the Terms and Conditions, are not subject to the consent of any third party (including Lovini Holding Company Limited and/or any of the wholly-owned subsidiaries at all times).

H. TERMS OF USE

The client acknowledges and agrees that the health professional for nutritional/professional advice and opinion based on nutrition/health studies in the scientific literature, clinical experience, and experience putting nutritional/healthcare strategies into practice in everyday life. The information the health professional provides does not constitute medical advice and cannot replace medical advice. It is limited to nutritional matters. The client acknowledge and agree that Lovini Holding Company Limited does not provide any form of medical care, medical opinion, medical advice, diagnosis, or treatment, and that Lovini Holding Company Limited does not evaluate the need to seek medical attention, through the Website and the Services.

The Website, the Services and the Content are for informational purposes only, and are not intended as a substitute for professional medical advice, diagnosis, or treatment. You should not use the information on the Website for diagnosing or treating a health problem or disease, or prescribing any medication or other treatment. The client agrees to weigh and balance the information provided by the health professional with information provided by the client’s physician. Medical tests, diagnosing conditions, and prescribing or changing the dosages of pharmaceutical drugs are not performed by the counselor and should be performed by the client’s own personal physician. The health professional/Lovini Holding Company Limited disclaims any and all liability arising directly or indirectly from the use or application of the information provided in nutrition counseling/coaching/recommendation of any kinds of services through Lovini service platforms.

Always seek the advice of your physician or other qualified health provider before taking any medication or nutritional, herbal or homeopathic supplement and with any questions you may have regarding a medical condition. Never disregard professional medical advice or delay in seeking it because of something you have read on the Website, the Services and/or the Content. If you think you may have a medical emergency, call your doctor or seek help immediately. Reliance on the Website, the Services and the Content is solely at your own risk. Information provided on the Website and the use of any products or services purchased from our Website by you DOES NOT create a doctor-patient relationship between you and any of the health professionals affiliated with our Website. Information and statements regarding dietary supplements have not been evaluated by the Food and Drug Administration and are not intended to diagnose, treat, cure, or prevent any disease.

By engaging in the services provided by the health professional/lovini, the client acknowledges and agrees to assume the risk of the non-medical nature and limitations of the nutrition counseling/coaching sessions/products and of the application of the information provided. The client understands that no warranty or guarantee has been made to him or her concerning any particular result or cure of his or her condition(s).